Chris Johnson, CEO of Classic Cinemas, sits down with Brett to share his valuable insights on innovation, customer experience, and maintaining the human touch in the age of technology. With a strong focus on its mission, Classic Cinemas thrives on the spirit of constant improvement. Chris emphasizes the importance of observing, listening, and engaging with guests and employees, fostering innovation that enhances the customer experience. Discover how Classic Cinemas exemplifies customer-centric innovation and how these principles can be applied to various industries.

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